Order Timeline

For all custom products, our company handcrafts within 6 weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Custom Orders

We always love creating new products from scratch! Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 6 weeks to be created for you.

Look for the following image tag if a product is ready for shipment immediately: “Ready to Ship”

Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Instructions for Custom Furniture

Care for your new furniture by:

  • Never lifting your furniture by the arms.
  • Lift from the underside of the seat.
  • Refrain from eating or drinking in your furniture.
  • Avoid having sharp objects around your furniture.

Your product(s) can be damaged if:

  • You lift your furniture by the arms.
  • You drag your furniture across the floor without lifting.
  • You jump on your furniture.

Shipping

Our company ships through the following carriers: Greyhound, UPS, FedEx, SpeeDee Delivery (tri-state clients only), Personal Drop Off (local Minnesota clients only) and independent shippers.

Shipping cost is calculated by the shipping method you select, how far away you are, and the size of the piece.

Greyhound is the least expensive shipping method. This carrier will ship the piece to your nearest Greyhound location, and you are responsible for picking up your shipment when they call you. Please provide me with your telephone number so Greyhound can get in contact with you. Tracking information, unfortunately, is not available with this method of shipping. Size is limited.

FedEx/UPS are much more costly. However, you get up-to-the-minute tracking information and your piece is delivered right to your door. Please allow 3 business days to get you an accurate shipping quote on either method of shipping. This allows us time to package up your shipment and bring it to either place with the exact dimensions and weight. Size is limited.

SpeeDee Delivery is available to Minnesota, Wisconsin, Illinois, Iowa, part of Missouri, and part of North and South Dakota. Shipping is very reasonable and typically takes one to two days to arrive. Size is limited.

Ashley will personally deliver to any client anywhere in Minnesota and to the Minnesota border of each neighboring state for free. An hourly drive rate is calculated after the Minnesota border. No size limit.

Independent Shippers rates, delivery times, and availability varies. We have a handful of trusted individuals that we work with, however if you have someone that you prefer we ship through, please have them get in contact with us. No size limit. Settees, barrel chairs, couches, and any other oversized items will get shipped via this method.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Gift cards are also non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@greenthumbetc.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Since each piece of furniture is one-of-a-kind, we are unable to offer exchanges.

Return Shipping

To return your product, please contact us at admin@greenthumbetc.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.